Frequently asked questions
What areas do you cover?
We service Tauranga, Mount Maunganui, Papamoa, Te Puke, Whakatāne, Rotorua, and surrounding Bay of Plenty areas. Not sure if we cover your location? Call us on 027 559 7443 and we’ll let you know.
How much does installation cost?
Pricing depends on the job — the type of installation, your property, and what gear is needed. We give you a clear quote before we start, so there are no surprises. Call or email info@avnz.co.nz for a free quote.
Do I need to buy my own Sky or Freeview dish?
We can supply the hardware or work with equipment you already have. Just let us know what you’ve got when you get in touch.
How long does installation take?
Most standard jobs — aerials, Sky dishes, TV wall mounts — take between one and three hours. Larger or more complex installs may take longer. We’ll give you a timeframe when we quote.
Can you help with Starlink?
Yes. We install Starlink satellite internet systems, including roof and external mounts. We can also help with cable management and getting your setup looking tidy. If you’re getting slow speeds or dropouts, check the Starlink app for obstructions — even a growing tree branch can block the signal.
Do you mount TVs on the wall?
Absolutely — TV wall mounting is one of our most common jobs. We handle everything from bracket selection to cable concealment, for all wall types including plasterboard, brick, and concrete. For anything over 43 inches, professional installation is worth it — it only takes being 2mm off at the bracket to look noticeably crooked across a 65-inch screen.
What if I have poor TV signal or reception issues?
Signal problems are usually fixable. Pixellation — the picture breaking into little squares — is typically caused by a weak or noisy signal. Heavy rain in the Bay of Plenty can occasionally cause “rain fade” on satellite dishes, which usually clears once the storm passes. For persistent issues, we’ll diagnose whether it’s the aerial, cabling, or splitter and sort it out. Call us on 027 559 7443.
Do you offer a warranty on your work?
Yes — we stand behind our workmanship. If something we installed isn’t working as it should, contact us and we’ll come back to fix it.
How do I book?
Call us on 027 559 7443 or email info@avnz.co.nz. We respond fast and can usually book within a few days.
My TV is saying “No Signal” — what do I do?
This is the most common issue we get called about, and it’s usually one of three things. First, check your TV is set to the right input — HDMI 1 for your Sky box, or HDMI 2 for your Apple TV. Second, check that the HDMI or aerial cable hasn’t been bumped loose. Third, turn everything off at the wall for 60 seconds, then restart. This simple reboot solves more problems than you’d think.
My internet is slow — what can I check before calling?
A few quick things worth trying first. Move your router off the floor or out of a cupboard — Wi-Fi signals travel down and out, so a higher position means better coverage. If your router shows two networks, make sure your TV is on the 5GHz one rather than 2.4GHz; it’s much faster for streaming. For Starlink users, check the app for obstructions — a growing tree branch can interrupt your satellite’s line of sight.
My Sky or Freeview picture is breaking up into squares — is that fixable?
That’s called pixellation, and it’s usually a weak or noisy signal rather than a broken TV. Heavy rain in the Bay of Plenty can occasionally cause “rain fade” on satellite dishes — this normally clears once the storm passes. Check the cable from your wall plate to the TV too; if it’s frayed or flattened, it may just need replacing. If the issue persists in clear weather, give us a call and we’ll diagnose it.
My Sky box has frozen — how do I fix it?
Turn the Sky box off at the wall (not just with the remote), wait 60 seconds, then turn it back on. This forces a full restart and clears most freezes. If it keeps happening, your box may need a firmware update, a hard drive check, or replacement. Call Sky on 0800 759 759 first — if they can’t resolve it remotely, we can help with the hardware side.
My remote isn’t working — is it dead?
Try the camera test before you buy a new one. Open the camera app on your phone, point the remote at the lens, and press any button. If it’s working, you’ll see a flickering pale light on your screen that your eye can’t normally see. No light means flat batteries or a dead remote. Light but still no response? Something is likely blocking the sensor on your TV — often a soundbar or a decoration placed in front of it.
The sound is out of sync with the picture — how do I fix that?
This is called lip-sync error. Most modern TVs and soundbars have a setting in the Audio or Expert Settings menu called Audio Delay or Lip Sync — adjust it in milliseconds until the sound matches. Also check that your soundbar is plugged into the HDMI port labelled ARC or eARC on your TV; that port is designed specifically to handle audio timing.
Netflix and streaming apps aren’t loading — what’s wrong?
This is almost always an internet speed or connection issue rather than a TV fault. Make sure your TV is on the 5GHz Wi-Fi band. Run a speed test on the TV if you can — you need at least 25Mbps for reliable 4K streaming. Try a full power cycle of both your router and TV. If the problem only affects one app, delete and reinstall it; smart TV apps can develop corrupted caches just like apps on your phone.
Netflix and streaming apps aren’t loading — what’s wrong?
This is almost always an internet speed or connection issue rather than a TV fault. Make sure your TV is on the 5GHz Wi-Fi band. Run a speed test on the TV if you can — you need at least 25Mbps for reliable 4K streaming. Try a full power cycle of both your router and TV. If the problem only affects one app, delete and reinstall it; smart TV apps can develop corrupted caches just like apps on your phone.
Ready to book? Get in touch today.
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